Frequently Asked Questions

For most Philippine driving conditions — stop-and-go Metro Manila traffic, dusty provincial roads, frequent short trips — every 3,000 km or every 3 months is the safe rule for conventional oil. Fully synthetic oil can go 5,000–7,500 km. Always follow your vehicle manufacturer's recommendation as a baseline.

A standard PMS at Relay Impact covers oil and filter change, air filter check/replacement, brake fluid check, tire pressure, lights inspection, battery check, transmission fluid top-up, and a general visual inspection of belts and hoses. We give you an honest report of what needs attention — no unnecessary upsells.

Oil change pricing depends on your engine size and oil type. Conventional oil changes typically start at around ₱500–₱800 for parts and labor. Full synthetic for newer vehicles ranges ₱1,500–₱3,500. We quote you the exact price before we start — no surprises.

Topping up is a short-term fix, not a maintenance strategy. Old oil breaks down, accumulates sludge, and loses its protective viscosity. Regular full changes protect your engine far better than topping up degraded oil.

We offer exterior wash, interior vacuum, full detail (interior + exterior), foam wash, and engine bay cleaning. Package prices are listed at the shop and on our booking page. You can also book a carwash appointment online to skip the wait.

A basic exterior wash takes 20–30 minutes. A full interior + exterior detail takes 1–2 hours depending on the vehicle size and condition. We'll give you a time estimate when you arrive or when you book.

High-pressure brushes and harsh detergents can degrade ceramic coatings over time. Our foam wash uses pH-neutral shampoo and a touchless-first approach to protect coatings. Let our staff know if your car has a ceramic coating when you arrive.

Warning signs include: squealing or grinding noise when braking, vibration in the pedal, the car pulling to one side when you brake, and a spongy or low brake pedal. If you notice any of these, have your brakes inspected immediately — don't wait for the next PMS.

Don't panic, but don't ignore it either. A steady check engine light usually means a sensor or emissions issue; a flashing one means stop driving immediately. Bring your car in for a diagnostic scan — we can read the fault codes and explain exactly what triggered the light.

A basic OBD-II diagnostic scan takes 15–30 minutes. A full manual inspection of a specific system (e.g., electrical, suspension, aircon) may take 1–2 hours. We'll tell you upfront how long it will take and won't charge you for surprises we find along the way without your approval.

Yes — Toyota, Mitsubishi, Honda, Nissan, Hyundai, Kia, Ford, Suzuki, Isuzu, and more. Our mechanics are trained across Japanese, Korean, and European vehicles.

Walk-ins are welcome, but appointments get priority bay allocation. For PMS, diagnostic, or any repair work that takes over an hour, we strongly recommend booking ahead so we can prepare and minimize your wait time.

You can book online through our website's Book Now button, message us on Facebook, or call the shop directly. Online booking lets you choose your service, preferred date and time, and vehicle details — all in under 2 minutes.

Always. We never start work without your explicit approval of the estimated cost. We walk you through what needs to be done, what it will cost, and what can wait — so you can make an informed decision.

We accept cash, GCash, bank transfer, and major credit/debit cards. Payments are recorded and a receipt is issued for every transaction.