Privacy Policy

We collect information you provide directly when you:

• Create an account — name, email address, and phone number.
• Book a service or appointment — vehicle details (make, model, year, plate number), preferred schedule, and service notes.
• Contact us — any message or inquiry submitted through our contact or inquiry forms.

We also automatically collect limited technical data such as your IP address and browser type solely for security and system logging purposes.

Your information is used to:

• Process and manage your service bookings and job orders.
• Generate estimates, quotations, and invoices.
• Track your loyalty visit history and apply tier benefits.
• Contact you regarding appointment confirmations, status updates, or outstanding balances.
• Improve the overall quality of our services.

We do not sell, rent, or share your personal information with third-party advertisers or marketing companies.

We only share your information in the following limited circumstances:

• With our staff — mechanics, cashiers, and service advisors access your vehicle and service information solely to perform and complete your requested services.
• Legal compliance — if required by law, court order, or government authority.
• Business transfer — in the event of a merger or acquisition, your data may be transferred to the new entity, subject to the same privacy commitments.

We take reasonable technical and organizational measures to protect your information:

• Passwords are stored using industry-standard bcrypt hashing — we cannot read your password.
• All web traffic is served over HTTPS.
• Access to customer data within our system is role-restricted.

While we strive to protect your data, no system is completely immune to security risks. We encourage you to use a strong, unique password for your account.

Our website uses session cookies to keep you logged in and maintain your browsing state. These cookies:

• Are deleted when you log out or close your browser.
• Do not track you across other websites.
• Are not used for advertising purposes.

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate information through your account settings.
• Delete your account — contact us and we will remove your personal data within 30 days, except where retention is required by law.
• Object to the processing of your data for purposes beyond service delivery.

To exercise any of these rights, please contact us using the information below.

Our services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us immediately.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects when the most recent changes were made. Continued use of our services after any changes constitutes acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy, please reach out:

• Relay Impact Autoworks
• 81 Katipunan St, Marikina City
• Facebook Page